Table of Content
Bibli 201707026  ISBN9780273740483
Call Number 658 Joh ,s
Title Service operations management : improving service delivery.
Author Johnston, Robert, Clark, Graham, Shulver, Michael 
Edition 4th Edition  
Publisher Pearson   Year 2012 
Supplement  
CourseZ2196 , 
Total Alam Sutera   2 Tandon* 1 Available 1 Restricted 0 Reference 0