BINA NUSANTARA
Language:
Code
TS-R-2018-0164
Title
Integrating Servqual And Kano’s Model Into Qfd For Ef Service Excellence Development
Author
CASSEY HANANI
Subject
SERVICE EXCELLENCE
Abstract
View
Advisor
IR. AHMAD SYAMIL, MBA, Ph.D. ,
Department
Management
Format
PDF
Year
2018
Keyword
Servqual
,
Kano Model
,
House of Quality
,
Student Satisfaction
Source
JWC
Collection Type
Thesis S2
Rights
Sections
Cover
Download
Download
Download
Bab 1
Download
Download
Download
View
Bab 2
Download
Download
Download
View
Bab 3
Download
Download
Download
Bab 4
Download
Download
Download
Bab 5
Download
Download
Download
View
Pustaka
Download
Download
Download
Lampiran
Download
Download
Download
Technical Report
Download
Download
Download
Related File :
IMPLEMENTASI SERVICE EXCELLENCE DALAM BERBISNIS DI BIDANG FOOD & BEVERAGES
REKOMENDASI LAYANAN YANG IDEAL BERDASARKAN ANALISIS PREFERENSI PENGGUNA LAYANAN PENYEDIA INTERNET BERBASIS WI-FI DI INDONESIA
ANALISIS PENGARUH DIMENSI SERVICE EXCELLENCE TERHADAP KEPUASAN NASABAH PADA BANK X CABANG KARAWANG AHMAD YANI