Code     TS-R-2018-0164
Title     Integrating Servqual And Kano’s Model Into Qfd For Ef Service Excellence Development
Author     CASSEY HANANI
Subject     SERVICE EXCELLENCE
Abstract    View 
Advisor  IR. AHMAD SYAMIL, MBA, Ph.D. ,
Department     Management
Format     PDF
Year     2018
Keyword    Servqual , Kano Model , House of Quality , Student Satisfaction
Source    JWC
Collection Type     Thesis S2
Rights    
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