Code     BI-MK-2009-0067
Title     Service Loyalty: The Effects of Service Quality and Mediating Role of Customer Satisfaction in Retail Banking Industry
Author     ANNISA PRANINDITHA SURYONO
Subject     MARKETING
Abstract    View 
Advisor  Sri Indah Sari Hardono, Ir. MBA. ,
Department     Marketing
Format     139 p
Year     2009
Keyword    Service loyalty , service quality , customer satisfaction , retail banking
Source    JWC
Collection Type     Skripsi S1
Rights     Hasil karya tulis ini dilindungi undang-undang hak cipta. Cantumkan sumbernya bila anda mengutip sebagian atau seluruh isi artikel ini.
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