Code     BI-MK-2012-0145
Title     Investigating the Effects of Service Quality Dimensions and Expertise on loyalty at Selected Consumer Banks in Jakarta, Indonesia
Author     JENNIFER SETIAWAN
Subject     MARKETING RESEARCH
Abstract    View 
Advisor  Lydia M. Iswara, MBA. ,
Department     Marketing
Format    
Year     2012
Keyword    SERVQUAL , consumer banks , customer satisfaction , customer loyalty , expertise , moderator
Source    JWC
Collection Type     Skripsi S1
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