Code     BI-MK-2012-0168
Title     MEASURING CUSTOMER LOYALTY THROUGH THE ROLE OF CUSTOMER SATISFACTION AND THE ROLE OF LOYALTY PROGRAM QUALITY IN METRO DEPARTMENT STORE IN INDONESIA
Author     MUHAMMAD RIZQI ABDILLA
Subject     CUSTOMER LOYALTY
Abstract    View 
Advisor  Fauzia Seska Devi, MBA ,
Department     Marketing
Format    
Year     2012
Keyword    Customer Satisfaction , Loyalty Program Quality , Personal Interaction Quality , Customer Loyalty
Source    JWC
Collection Type     Skripsi S1
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