Title Article |
An empirical research of factors affecting customer satisfaction: a case of the Indonesian e-commerce industry |
Page |
21-44 |
Abstrac |
The purpose of this study is to analyze the effect of website design, reliability, time saved, product variety, and delivery performance towards customer satisf |
Language |
ENG |
Author |
Nicholas Wilson; Regina Christella |
Subject |
WEB SITE DESIGN; CUSTOMER SATISFACTION |