Code     2009-1-00308-MN
Title     ANALISIS KAPASITAS PROSES LAYANAN PEMESANAN TAKSI PADA CALL CENTER PT. EXPRESS TRANSINDO UTAMA
Author     HARMITA HAMARULINA SITORUS
Subject     TOTAL QUALITY MANAGEMENT
Abstract    View 
Advisor  Engkos A. Kuncoro ,
Department     Manajemen
Format     107 p.
Year     2009
Keyword    analisis kapasitas , beban kerja , bottlenecks
Source    Anggrek
Collection Type     Skripsi S1
Rights     Hasil karya tulis ini dilindungi undang-undang hak cipta. Cantumkan sumbernya bila anda mengutip sebagian atau seluruh isi artikel ini.
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