Code     BBS-SN-MM-2020-10031
Title     SERVICE RECOVERY PADA NASABAH BANK YANG TERKENA DAMPAK SKIMMING
Author     RICHARDUS ARISTO; YUNI CHAHYANINGRUM
Subject     CuSTOMER SATISFACTION
Abstract    View 
Advisor  Willy Gunadi, S.Kom., M.M., Ph.D. ,
Department     Management
Format     PDF
Year     2020
Keyword    Service Recovery , Distributive Justice , Procedural Justice , Interactional Justice , Customer Satisfaction , Trust , Customer Loyalty , Word of Mouth (WOM)
Source    JWC
Collection Type     Thesis S2
Rights    
Sections   Download Pdf Download Ps Download Doc View HTML
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Pustaka Download Download Download
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Technical Report Download Download Download

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