BINA NUSANTARA
Language:
Code
BBS-SN-MM-2022-10011
Title
PERAN E-SERVQUAL DALAM PEMBENTUKAN LOYALITAS KONSUMEN TERHADAP E-MARKETPLACE
Author
DEVLIN DJAJAREMADJA; IMAM BAEHAQI
Subject
SERVQUAL
Abstract
View
Advisor
Evelyn Hendriana, S.E., M.Si., Ph.D ,
Department
Management
Format
PDF
Year
2022
Keyword
e-ServQual
,
perceived value
,
kepuasan konsumen
,
loyalitas konsumen
,
uncertainty avoidance
,
e-marketplace
Source
JWC
Collection Type
Thesis S2
Rights
Sections
Cover
Download
Download
Download
Bab 1
Download
Download
Download
View
Bab 2
Download
Download
Download
View
Bab 3
Download
Download
Download
Bab 4
Download
Download
Download
Bab 5
Download
Download
Download
View
Pustaka
Download
Download
Download
Lampiran
Download
Download
Download
Technical Report
Download
Download
Download
Related File :
USING SERVQUAL TO MEASURE SERVICE QUALITY OF TRAVEL AGENTS IN JAKARTA, INDONESIA