Code
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TS-R-2019-0064
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Title
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Pengaruh Customer Experience Dan Brand Image Terhadap Customer Satisfaction Dan Customer Loyalty Dalam Konteks Digital Banking Di Indonesia: Studi Kasus Pada Jenius Dan Digibank Di Jabodetabek
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Author
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YUDITH GUNAWAN
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Subject
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CuSTOMER SATISFACTION
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Abstract
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View
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Advisor
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Willy Gunadi, S.Kom., M.M., Ph.D ,
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Department
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Management
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Format
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PDF
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Year
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2019
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Keyword
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digital banking , perceived value , service quality , functional quality , customer engagement , perceived risk , perceived usability , convenience , digital banking innovation , customer experience , brand image , customer satisfaction , customer loyalty
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Source
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JWC
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Collection Type
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Thesis S2
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Rights
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Sections |
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Cover |
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Bab 1 |
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Bab 2 |
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Bab 3 |
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Bab 4 |
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Bab 5 |
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Pustaka |
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Lampiran |
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Technical Report |
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