Code     TSA-2014-0080
Title     PENINGKATAN KINERJA SERVICE DESK BERDASARKAN ITIL V3 DAN SIX SIGMA PADA ORGANISASI TI SOHO GROUP
Author     ERWIN HERMANTO
Subject     PERFORMACE EVALUATION
Abstract    View 
Advisor  Victor E. Korompis ,
Department     Teknik Informatika
Format     91 p.
Year     2014
Keyword    ITIL v3 , six sigma , service desk , incident management , problem management
Source    Anggrek
Collection Type     Thesis S2 Anggrek
Rights    
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