34
can be analyzed. In Figure 2.9 below, it illustrated
decomposition diagram from context diagram (course
registration system) decompose into level zero (schedule
course) decompose into diagram level one that has more
details on each
activity
(Satzinger,
JW,
Jackson,
Robert
B,
&
Burd SD 2002).
In this paper, we only describe a workshop DFD in
context diagram, diagram zero and diagram level one. The
claiming center system has only context diagram.
Furthermore,
the
new
member
system
has
context
diagram
and diagram zero. There is only one main process in XYZ
workshop service center (claim processing system) that we
will discuss in next chapter.
Source: Scanned from Satzinger, JW, Jackson, Robert B, & Burd SD, 2002, System
Analysis and Design in Changing World, 2
nd
edn, Thomson Learning, Canada, Page 198.
Figure 2.9 Decomposition of DFD from Context Diagram into Diagram level one
2.3 The Essence of Business Process Design (BPD)
The
main
objective of BPD is to improve business process, reduce costs, and
provide better products and services to customers (Manuel, L & Marklund,
J
2005).
BPD often most valuable when considering complex cross functional processes such
as challenging coordination issues and process inefficiencies often related to handing
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