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Level
0. Incomplete .
In
this
level,
the
identification
of
work
products
or
outputs of the XYZ business processes are not built yet.
Level 1. Performed.
In this level, there is no planned and tracked of business
achievement.
Furthermore,
the
XYZ
general
agreement
is
needed
in
order
to
perform business process and it has to testify the achievement of the business
purpose as required in scope creep or business objectives as it stated in
preliminary business plan.
Level 2. Managed.
In this leve l, business performance is already tracked and
planned as required in specific procedures.
Level
3.
Established.
In
this
level,
approved
tailored
versions
of
standard
documented processes are used in individual implementations in order to
develop the process definition.
Level
4.
Predictable.
In
this
level,
there
is
collection
and
analysis
of
detail
measures of business performance that leads to process capability
understanding and predicting improved XYZ business performance. Also,
there
is
enough
information
about
quality
of
service
processes
in
achieving
standard quality controlled.
Level
5.
Optimizing.
In
this
level,
there
is
collection
and
analysis
of
detail
measures of business performance that leads to process capability
understanding
and
predicting
improved XYZ business performance. Also,
there is enough information about quality of service processes in achieving
standard quality controlled.
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