Code     2011-2-00607-MN
Title     ANALISIS PENGARUH CUSTOMER RELATIONSHIP MANAGEMENT DAN CUSTOMER SATISFACTION TERHADAP CUSTOMER LOYALTY KARTU KREDIT BNI (STUDI KASUS : PT. BANK NEGARA INDONESIA TBK. CABANG KOTA)
Author    
Subject     CUSTOMER LOYALTY
Abstract    View 
Advisor  Iskandar Putong ,
Department     Manajemen
Format     97 p.
Year     2011
Keyword    customer relationship management , customer satisfaction , customer loyalty , kartu kredit BNI
Source    Anggrek
Collection Type     Skripsi S1
Rights    
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