Code     TS-R-2010-0078
Title     ANALISA PERBANDINGAN GAP PERSEPSI DAN EKSPEKTASI NASABAH BANK DI JAKARTA DENGAN MENGGUNAKAN METODE SERVQUAL
Author     ARLINDA RINI HASTASARI SAGALA
Subject     CONSUMER SATISFACTION
Abstract    View 
Advisor  Netta J. Sjafei, MM., MBA. ,
Department     Management
Format     pdf
Year     2010
Keyword    Kepuasan pelanggan , GAP
Source    JWC
Collection Type     Thesis S2
Rights     Hasil karya tulis ini dilindungi undang-undang hak cipta. Cantumkan sumbernya bila anda mengutip sebagian atau seluruh isi artikel ini.
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