Code     2011-1-00737-TIAS
Title     ANALISIS KEPUASAN PELANGGAN PADA PELAYANAN KLAIM BIAYA PENGOBATAN KARYAWAN DI PT. ASTRA DAIHATSU MOTOR DENGAN INTEGRASI SERVQUAL DAN KANO MODEL KE DALAM QUALITY FUNCTION DEPLOYMENT
Author    
Subject     CONSUMER SATISFACTION
Abstract    View 
Advisor  Siti Nur Fadlillah, ,
Department     Teknik Industri Ekstensi Astra
Format     71 p.
Year     2011
Keyword    ServQual , Kano Model , House of Quality , Gap Score , One-Dimensional , Attractive , Atribut , Klaim
Source    Anggrek
Collection Type     Skripsi S1
Rights     Hasil karya tulis ini dilindungi undang-undang hak cipta. Cantumkan sumbernya bila anda mengutip sebagian atau seluruh isi artikel ini.
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