Code     BBS-SN-MM-2024-10073
Title     PERAN SERVICE RECOVERY PADA INDUSTRI PERBANKAN DIGITAL DI INDONESIA
Author     LEILANI GANI; LIE FONDA; SINGGIH HADI PRASETYO
Subject     CuSTOMER SATISFACTION
Abstract    View 
Advisor  Willy Gunadi, S.Kom., M.M., Ph.D ,
Department     Management
Format     pdf
Year     2024
Keyword    Service Recovery , Justice Theory , Customer Satisfaction , eWOM , Brand Image , Reuse Intention , Bank Digital , PLS-SEM
Source    JWC
Collection Type     Thesis S2
Rights    
Sections   Download Pdf Download Ps Download Doc View HTML
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