Code     TS-R-2019-0003
Title     Dampak Public Complaining Dan Private Complaining Dalam Media Sosial Terhadap Loyalitas Pelanggan : Studi Kasus Pada Industri Airlines
Author     EUGENIA PRISCILLIA KUSUMA
Subject     JOB SATISFACTION
Abstract    View 
Advisor  WILLY GUNADI S.Kom., M. M., Ph. D. ,
Department     Management
Format     PDF
Year     2019
Keyword    public complaining , private complaining , social media , perceived unfairness , desire for retaliation , likelihood of firm response , stability attribution , locus attribution , personal identity , post-complaining satisfaction , loyalty
Source    JWC
Collection Type     Thesis S2
Rights    
Sections   Download Pdf Download Ps Download Doc Download Doc
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