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Code
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TS-R-2019-0003
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Title
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Dampak Public Complaining Dan Private Complaining Dalam Media Sosial Terhadap Loyalitas Pelanggan : Studi Kasus Pada Industri Airlines
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Author
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EUGENIA PRISCILLIA KUSUMA
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Subject
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JOB SATISFACTION
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Abstract
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View
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Advisor
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Willy Gunadi, S.Kom., M.M., Ph.D. ,
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Department
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Management
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Format
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PDF
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Year
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2019
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Keyword
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public complaining , private complaining , social media , perceived unfairness , desire for retaliation , likelihood of firm response , stability attribution , locus attribution , personal identity , post-complaining satisfaction , loyalty
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Source
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JWC
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Collection Type
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Thesis S2
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Rights
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| Sections |
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| Cover |
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| Bab 1 |
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| Bab 2 |
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| Bab 3 |
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| Bab 4 |
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| Bab 5 |
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| Pustaka |
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| Lampiran |
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| Technical Report |
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