15
CONTINUAL IMPROVEMENT
OF THE QUALITY MANAGEMENT SYSTEM
MANAGEMENT
RESPONSIBILITY
Customer
RESOURCE
MANAGEMENT
-Maintenance of Plant
-Equipments & Facilities
-Document Management
-Information Management
-Business Strategy
-Customer Process
-Product Development
-Purchasing Materials
MEASUREMENT,
ANALYSIS AND
IMPROVEMENT
-Calibration Management
Customer
Satisfaction
PRODUCT REALIZATION
Input
Requirements
-Manufacturing
-Product Storage & Delivery
PRODUCT
Output
Key :
Value adding activities
Information Flow
Gambar 2.4 Continual Improvement of the Quality Management System
¾
Business Strategy
Process Objective :
Menentukan
tujuan
yang
jelas
dan
rencana
untuk
yang
masa
depan.
Scope
:
Dari
identifikasi
dan
analisa
perkembangan
pasar
masa
lalu
dan yang sekarang operating performance sampai dengan
persetujuan business plan.
Process Owner
:
Direktur
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