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3.
Peningkatan kinerja operasional;
4.
Peningkatan fleksibilitas dan
5.
Peningkatan perencanaan dan pengendalian.
Tangible
Intangible
Increased productivity
Improved asset utilization
Decreased operational costs
Improved resource control
Reduced workforce
Improved organizational planning
Lower computer costs
Improved organizational flexibility
Lower outside vendor costs
More timely information
Lower clerical and professional costs
Higher quality information
Lower in-house development costs
Enhanced organization learning
Reduced rate of growth in expenses
Enhanced employee goodwill
Lower facility costs
Increased job satisfaction
Reduced software expenses
Improved decision-making
Faster decision-making
Lower error rates
Improved operations
Better corporate image
Improved customer satisfaction
Increased customer loyalty
Tabel 2.3 Potential benefits of an IT investment
Sumber : M.J Schniederjans, J.L Hamaker dan A.M Schniederjans, 2010
2.2.2.2.4
Bandingkan alternatif
Setelah semua biaya dan manfaat telah diidentifikasi dan dihitung ke dalam unit
umum mengukur, alternatif yang kemudian dibandingkan satu sama lain berdasarkan
kriteria umum.
Membandingkan alternatif investasi dengan menggunakan beberapa
metode cost/benefit analysis
seperti benefit/cost ratio, net presemt value, internal
rate of retun dan payback period.
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