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Tabel 2.5 SOOC Dueber dan Misanchuk (2001)
FAKTOR
ITEM
Membership
Explicitly express that this is a safe space
Offer to help or give information without direct request
Display shared symbol system
Give basic verbal support
Humor of a personal nature
Reference one another by name
Member check
General question implying a request for support
Influence
Give minority option
Attempt to build/enforce symbol system
Ask for/ give neutral/ popular opinions
Ask for clarification
Needs
Ask for understanding/ apologize
Request basic or immediate information
Exhibit experience/ expertise
Express thanks
Be self effacing or express doubts hoping for support
Express frustration
Request elaboration
Shared emotional event/
connection
References to orientation
Ask about shared history
Express happiness at group
2.7.5 Studi Kyrolainen Tahun 2001
Kyrolainen
(2001)
dalam
studi
kuntitatifnya
di
dalam komunitas
interes
berbasis web mengembangkan empat buah faktor penting yang membentuk Sense of
Online Community dan variabel-variabel yang membentuknya, digambarkan berikut
ini:
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