24
Objectives
Performance
Measures
Targets
Strategic Initiatives
08 - 09
09 - 10
questionnaires
b. Customer
acquisition
(enrollment
from
outside Tarakanita
students)
=
previous
Increase
by 5%
c. Customer
retention: Number
of feeder students
who move to other
schools at the
higher level)
Maximu
m
of 5%
Maximu
m
of 2%
Finance Perspective
4.
Students
payment
packet is
effective and
competitive
Number of candidate
students who
cancelled their
enrolment
process
Decrease
s by
10
of that of
2007 -
2008
Decrease
s by
10
of that of
2008 -
2009
4. Student
enrollment
research
Internal Process Perspective
5.
The syllabi are
students-
centered
Number of complain
concerning
the
curriculum
matters.
3
complain
s
per
subject,
in
average
2
complain
s
per
subject,
in
average
5.1 Curriculum
customization
6.
Internal
processes gain
an more
effective
classroom and
assessment
a. The score of class
supervision
85
85
6.1 Implementing
new paradigm
of supervision
6.2 Optimalizing
Teachers’
service standard
6.3 Increasing
students’ test
results
6.4 Utilization
of
media
b. The minimum
achieving score
attainment
80%
85%
c. Survey result of
the extent to
which the
classroom
processes are
interesting and
challenging
85%
90%
7.
Self-
responsibility
and cordiality
grows
Data of violence
cases
5
3
7.1 Cordiality
movement
7.2 Excellent
customer
service
Internal audit result
on self-responsibility
and cordiality
Satisfac
tory
Satisfact
ory
8.
The school
physical
environment
is
%
of students who
answer SATISFIED
and VERY
80
90
8.1
Increasing
quality and
attractiveness
 |