16
and method attributes empirically. Furthermore, most companies think that process
support
systems
are
one
of
important
aspects
in
managing
their
IT
systems
in
order
to
reflect organization maturity growth that are eager to automate their business activities
(retrieved from http://search.bnet.com/search/business+process.html).
By utilizing process support in workshop service center, productivity and quality
improvement in delivering information flow, speed up response, and minimize problems
in
satisfying
current
customers
can
be
completed.
Also,
for
maintaining
customer
that
already
becomes
a
XYZ
member,
it
requires
greater
understanding
of
customer
wants
and needs that are becoming XYZ main goals and business values by capturing relevant
data member and does transactional system in well- managed business process model due
to future business progress (Wahyudi, D 2007, pers. comm., 3 March). Thus, constructed
data flow diagrams will reflect workshop service / claim process flows in the business (
http://w ww.edrawsoft.com/Design- Data-Flow.php, accessed 28 February 2007).
Afterwards, the remainder of the thesis is organized as follows; the following section
reviews the definition of BPM and its components as theoretical foundation. After that,
the proposed
framework
will
explain
the
new
modeling
objectives
with
modeling
methods justification. Additionally, following on from this, there will illustrate and
discussed
the
general
claim
of
current
system
and
rework
procedures.
Finally,
last
but
not
least,
in
last chapter there will be concluded recent observation for XYZ business
process simulation and provided with recommendation for all readers in aiming to future
advanced research development.
 |