17
2.1.1. Why Systems ?
Any
organizational
change
program
is
likely
to
be
systemically complex
(Peppard,
J
&
Rowland,
P
1995). That is, it will be characterized by a
network of interdependent factors. Any tug at this network is likely to have
consequence elsewhere. For example, the task of developing new database
can quickly become
associated
with
issues
of
work
practices,
level
of
training, reward schemes and alternatives political manifestos for the
development of
the organization.
(Mayer, RJ,
Benjamin, PC, Caraway,
BE
&
Painter,
MK,
1995)
explained
that
within
this
complex
orga nizational
context is the technical itself, namely the challenge that the IT development
team faces in trying to comprehend, define and support the organizational
activities of current and potential IT users.
Systems
approached
strive
to
provide
a
means
for understanding and
managing such complex situation. Many techniques have been in use for a
long time, such as socio-technical
systems
design
and
soft
systems
methodology (Whitten,
Bentley, &
Dittman 2000). It is reassuring that their
value
is now becoming better recognized in the IT community. By taking a
system approach, the IT practitioner is seeking to find a way of appreciating
the
complex
relationships
that
affect
change,
resisting
the
urge
to
ignore
soft factors that are difficult to control and yet
trying
to
maintain
sufficient
rigidity and thoroughness in the work (Morien, R 1999).
 |