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2.1.2. Why Business Process Improvement?
Reengineering has become a common and widespread concept in most
business case
study.
The
reengineering
buzzword
struck
the
business
community in the late 80’s. As we know, the 80’s era is wartime between US
industrial leadership with Japan. At that time, some believe that
Reengineering is the answer for US industry to get over Japanese
manufacturer
leadership
with
their
quality
move ment
(Hammer,
M
&
Champy, J 1993).
On
the
other
hand,
we
live
in
the
information
era.
The
needs of
information technology become more and more crucial and essential to many
company. Information Technology had change the way we do business, no
question
about it. It is allowing us to conduct business faster with higher
precision (http://www.jsx.co.id).
But
it
is
also
bringing
disaster
if
we
miscalculate the IT investment. Many companies miscalculate their IT
investment
(Reilly,
FK,
&
Brown
KC
2006).
Their
IT
implementation
only
drain their resource and drawn their business attention far from their core
competence.
Why
this
situation
occurs?
The
writer
believes
because there
is
a
gap
between
business
process
design
and
IT
infrastructure
design.
Other
reason is because the business process design and IT design was rarely have
different
goals, orientation and
lack of
integration (Stoddard,
DB,
Jarvenpaa,
SL 1995).
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