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Information Technology is the critical reason why a company
conducted
Reengineering².
Therefore, reengineering should bridge the
gap
between IT and process design. Reengineering methods used in this thesis
facilitate and consider the Information Technology as a means to achieve
dramatic,
radical,
and
fundamental
process
improvement (Stoddard,
DB,
Jarvenpaa, SL 1995).
This
thesis
also
used
IT
as
a
tool
to
facilitate
the
reengineering research. Any IT intervention will have to account for its value
in
some
terms
or
other,
such
as
reduced
costs,
greater
opportunities
generated,
or
higher
user
satisfaction (Peppard,
J
&
Rowland,
P
1995).
Therefore, both at
the design stage and at an evaluation stage,
it
is
necessary
to define the scope of IT in a way that allows a through appreciation of its
contribution as
shown
chapter
one.
By
considering
this
impact
of
IT
on
business
processes,
IT
designers
can
take
a
sufficiently
rich
vantage
point
from which to consider a computing system’s true implications for the
business
(Aalst
W,
&
Hee,
K
2002).
The
existing
design
task
becomes
still
more complex, however, as
current
business
process
will
be
a
function
of
organizational,
technological,
and
human
resource
factors
including their job
descriptions as shown in chapter three.
It follows that at the design stage. The IT system should be described in a
way
that
allows
its
impact
on
the
business
process
to
be
understood.
The
2
Hammer,
M
&
Champy,
J,
1993, Reengineering
the Corporation-
A
manifesto
for business
revolution,
1
st
edn, Harper Collins, New
York.
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