36
with several steps in order for getting breakthrough improvements in their
business processes.
2.3.2 Activity Classification and BPD
A key issue in process designs and analysis is classification of the process
activities.
There
is
two basic classification approaches
in
Figure
2.10
below
5
.
In
this
paper,
workshop
service
center
has
non-value adding activities such as
rework, delay, and quality control which are discussed more on chapter 3.
Source:
Scanned
from
Manuel,
L
&
Marklund,
J,
2005,
Business Process
Modeling,
Simulation
and
Design
textbook ,
1
st
edn,
Pearson
Education,
Inc., New Jersey.
Figure 2.10 Two Basic Classification Approaches
The explanation of Figure
2.10
above
of
two
basic
classification
approaches is described below:
Value adding activities
Value adding activities are essential approaches in order to meet customer
expectations, activities the customer would be willing to pay for, involves
doing
the
right
things
right; performing
the right activities and doing them
correctly, with high efficiency (Manuel, L and Marklund, J 2005).
Business value adding activities
5
Manuel, L & Marklund,
J, 2005, P.
7.
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