37
Business
value
adding
activities
such
as
control
activities
do
not
directly
add customer value but are essential to conducting business (Manuel, L and
Marklund, J 2005).
Non-value adding activities
Non-value adding activities for example; activities the customer is not
willing to pay
for (Manuel, L and Marklund, J 2005).
2.4 Process Management
2.4.1 Definition of Process Management
Process Management is principles of managing, controlling and
improving processes (Manuel, L and
Marklund, J 2005). Workflow oriented
is
equal
to
how
jobs
flow
through
an
organization.
Important
elements
in
managing processes are:
1. Process design
2. Continuous (incremental) improvement
3. Control systems
4. People
management
5. Change
management
2.4.1.1 Principles for Successful Process Management
Here
is
the
three
phases
(initialization,
definition
and
control)
in
order
to
achieve
successful
process
management
as
shown
in
Figure
2.11 below:
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