38
Source: Scanned from Satzinger, JW, Jackson, Robert B, & Burd SD, 2002, System
Analysis and Design in Changing World, 2
nd
edn, Thomson Learning, Canada.
Figure 2.11 Principles for Successful Process Management
2.4.1.1.1
Phase I: Initialization
The objective of
this phase;
Initialization (see Figure 2.11 above),
is
to
clarify
the
process
scope,
determine
who
will
take
responsibility
for the process, and mediate between line managers with overlapping
authorities. In this phase,
first, there is process ownership that needs
someone in charge to make things happen, need responsibilities of a
process owner in accountability and also authority for process
operations
and
improvements
(Satzinger,
JW,
Jackson,
Robert
B,
and
Burd SD 2002). Second, in analyzing process boundaries and
interfaces,
it
has
internal
interfaces,
process
boundary
defines
the
process entry and exit points where inputs flow in and outputs flow out.
Most process inefficiencies
are related
to
insufficient
interface
communication that means lack of coordination.
Source: Scanned from Satzinger, JW, Jackson, Robert B, & Burd SD, 2002, System
Analysis and Design in Changing World, 2
nd
edn, Thomson Learning, Canada.
Figure 2.12 Customer-Producer-Supplier (CPS)
models
Next, the Customer-Producer-Supplier (CPS)
model shown
in Figure
2.12
is
a
useful
approach
for
resolving
interface
related
problems.
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