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Coordination achieved by
understanding
internal and external customers
that involves negotiation and agreement between all parts will lead to
company success.
2.4.1.1.2 Phase II: Definition
Phase II (Definition) objective is to document the process
workflow and facilitate communication and understanding of process
operations (Satzinger, JW, Jackson, Robert B, and
Burd SD 2002).
2.4.1.1.3 Phase III: Control (I)
There are three stages in phase III such as control I, control II, and
control
III.
In
control
I
phase
stage;
the
objective
is
establishing
a
system for controlling the process and providing feedback to the people
involved (Satzinger, JW, Jackson, Robert B, & Burd SD 2002).
2.4.1.1.4 Phase III: Control (II)
This second control stage is developing and implementing
measurements that involve answering the questions such as:
a. What is to be measured and controlled?
b. What
is currently
measured (available data)?
Moreover, measurements should be meaningful, accurate and
timely through statistical and graphical tools that needed to convert
data
into
information ((Satzinger,
JW, Jackson, Robert B, & Burd SD
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