21
appreciates comments, critiques, positive suggestions and challenges from all
the
readers in
order
to
build
positive
thoughts
in
the
future.
In
the
end,
hopefully
this
thesis
wills
benefits
reader
with
valuable
insight
about
Business Process Reengineering and for the development on next Indonesian
economy.
2.2 What is Business Process and Business Process Design?
As
organizations
adapt
to
new
conditions
that
leads
to
faster-better-cheaper
in
terms of time, scope, and money, they respond to competitive pressures, various
change
management
in
business
processes
have
proceed
(Stoddard, DB, Jarvenpaa,
SL 1995).
The subject of
managing
innovation and change
in business processes
has
been widely discussed in this era, specifically in automotive and service industry.
Every
few
years,
a
new
management
philosophy,
method,
or
technology
is
developed
that
is
believed
to enhance business performance (
Furthermore,
business
process
and
business
process
design definitions will be explained in sub Chapters below:
2.2.1 Business Process Definition
Based on Manuel,
L
&
Marklund, J (2005: 22);
there are three type definitions
in explaining business process such as:
2.2.1.1 A Pragmatic Definition
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