USER
ORIENTATION
How do the users
view
the
IT
department?
CORPORATE
CONTRIBUTION
How does management
view
the
IT
department
Mission:
To be the preferred supplier of
information system and to exploit
business opportunities maximally
through information technology
Objectives:
•
Preferred supplies of
applications
•
Preferred supplier of operation
•
Partnership with the users
•
User satisfaction
Mission:
To obtain a reasonable business
contribution of investments in
IT
Objectives:
•
Control of IT expenses
•
Sell IT products and
services to third parties
•
Business value of new IT
projects
•
Business value of the IT
function
OPERATIONAL
EXCELLENCE
How effective
and
efficient are
the IT
processes?
FUTURE
ORIENTATION
Is IT positioned
to
meet
future challenges?
Mission:
Efficiently deliver IT products
and services
Objectives:
•
Efficient software development
•
Efficient operation
•
Acquisition of PC’s and PC
software
•
Problem management
•
Training users
•
Management of IT personnel
•
Use of communication software
Mission:
Develop opportunities to
answer future challenges
Objectives:
•
Permanent training and
education of IT personnel
•
Expertise of IT personnel
•
Age of the applications
portfolio
•
Research into emerging
information technologies
24
Tabel
2.2 Konsep
Balanced
Scorecard
menjadi IT Balanced
Scorecard
Table
1:
The
BSC approach (Kaplan and
Norton,
1992)
Table
2:
The
BSC for
IT
function
CUSTOMER
PERSPECTIVE
How
do
the
customers
view
the
company?
FINANCIAL
PERSPECTIVE
How
do
the
shareholders
view the
company?
Mission:
To deliver the best added value
to the customer
Objectives:
•
New product
•
Partnership with customer
Measures:
•
Percentage of new products of
total turnover
•
Joint development effects
Mission:
Assure added value for
shareholders, both in the
short and long run
Objectives:
•
Survive
•
Prosper
Measures:
•
ROI and cash flow
•
Market share
INTERNAL
BUSINESS
PROCESS PRESPECTIVE
How
can
the
company
improve its
internal
operations
to improve
the
service
to customers?
LEARNING AND
GROWHT
PERSPECTIVE
What
should
the company
do
to
remain
successful
in
the
future?
Mission:
Efficiently product and deliver
products and services
Objectives:
•
Excellence in production
•
Excellence in deliveries
Measures:
•
Cost price per unit
•
Average though put time for
orders
Mission:
Innovate, improve and learn
to the maximum
Objectives:
Technological leadership
•
Product focus
Measures:
•
Time necessary to
develop a new generation
products
•
Number of old products
compared to number of
new products
 |