44
and
supplier
p
ayment s, data
on current quot at ions,
emp loy ee dat a,
emp loy ee
salary
data,
p
roject mast er
data,
p
roject cumulat ive
(costs
and
y
ields),
supplier data, art cle data,
icle data,
and mat eri al
manage ment data.
2.8. 4. Data Conversi on P rocess for System Training
M
anual conversion
of d ata by
user encourages
learnin g
process of t he
new sy stem,
in
which
users
manually ent er
t
he dat a
on
t
he
basis of
learning
by
doing
princip le.
It
is then
expected
that
users
became
fami liar
wit h t he new syst em,
also
acquire
import ant
basic know led ge (Bro ek, 2010).
2.9.
Chan ge
Management
Change
M
anagement is an IT
Service
M
anagement discipline. The
object ive
of
Chan ge M ana gem ent in this
cont ext is
t
o
ensure
t
hat
standardiz ed
met hods and
p
rocedures are
used for efficient
and promp t
handlin g of
all
changes
t
o
cont rol IT
infrast ruct ure, in
order
t
o
minimiz e
t
he
number
and
impact
of
any
relat ed incident s
up on service.
Changes
in
t
he IT
infrast ruct ure may
arise re actively in
resp onse t o p roblems or
ext erna lly imp osed
requirement s,
e.g. le gisl at ive
chan ges, or proact ively
from seekin g imp roved
efficiency and effect iveness or t o enable or reflect
business initiat ives,
or
from
programs, project s
or servic e
i
mprovement
init iat ives.
Change
M
anage ment
can ensure
st andardized
met hods,
processes and
p
rocedures w hich
are used
for
all
changes, facil it at e
efficient
and p rompt
handling of a ll
chan ges, and maint ain
the
p
roper
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