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54
internal
misalnya
help
desk
dan
sales
support.
(htt
p
://en.wikipedia.
o
rg/wiki/Call_c
e
nte
r
;
http://
s
earc
h
cr
m
.techtar
g
et.co
m
/diction
a
ry/defi
n
ition/what
-
is
-
call
-
ce
n
ter.
h
t
m
l
)
