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For the purpose of identifying events, the process starts when a
person/department within the organization becomes active. Activities
occurring before an internal agent is involved are not of direct
relevance to understanding a company’s process, particularly as it
relates to its information system. For example, a customer may read
a catalog, wait for service, or browse products at a store before
interacting with a company employee. These activities are not
directly controlled by the organization so we disregard them when
identifying events.
2.
“Ignore
activities
that
do
not
require
participation
by
an
internal
agent.”
The guideline is similar to Guideline 1, except that it applies to
activities
occurring
at
any
time
in a
process.
For
example,
assume
that a customer rents a car for two weeks. Even though the customer
may
have
driven
the
car
thousands
of
miles,
purchased
gas,
and
fixed a flat tire, these activities are unknown to the company and not
under its control. Therefore, none of these activities would be treated
as an event in the revenue process. The next recognized event occurs
when the customer interacts with the company by returning the car.
3. “Recognize a new event when responsibility
is transferred from one
internal agent to another.”
When responsibility for activities in a process shifts from one
internal agents to another, a significant change is usually occurring.
4.
“Recognize a new event when a process has been interrupted and
resumed
later
by
the
same
internal
agent,
after
interruption,
someone outside the organization or the process may restart the
process. Alternatively, the process may continue at a scheduled
time.”
The
previous
guildline
focused
on
transfer of responsibility between
internal agents.
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