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b.
Cater to universal usability
Users are divided into lots of types such as novice-
expert, adults-children, women-men, etc., who has
different usability thus software needs to
acknowledge that and provided solutions that will
enable the software to be used universally. For
example: FAQ on how to run the application can
be provided for novice users while shortcuts can be
added for expert users who desire faster pacing.
c.
Offer informative feedback
Suitable and informative system responses to users’
action will help the users to understand the working
method of the software quickly.
d.
Designs dialog to yield closure
Sequence of actions need to be grouped into
beginnning, middle and end to help users in
understanding the process. In the end of the
actions, system should give response that provoke a
sense of finalization and satisfaction for users. For
example: After doing
transaction through E-
Banking, a summarization of the transaction is
being displayed in the end.
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