16
2.2.4
Critical Success Factor Monitor:
(Turban & Aronson, 2001 p.312).
Key problem narratives. These reports highlight overall performance,
key problems, and possible reasons for the problems within in
organization. Explanations are often combined with tables, graphs, or
tabular
information.
Highlight charts. These summary displays, show high level
information based on the user’s own judgment or preference.
Because they are designed
from the
user’s perspective.
These
displays quickly highlight areas of concern, visually signaling the
state of organizational performance against CSFs
Top level financials. These displays provides information on the
overall financial health of the company in the form of absolute
numbers and comparative performance ratios
Key factors. These factors provide specific measures of CSFs, called
Key Performance Indicator (KPIs), at the corporate level. The
displays are often used on exception basis to examine specific
measures of CSFs flagged as problems on highlight charts
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