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Service factor
Performance
Response time
Similar to drop-shipping; may be marginally higher.
Product variety
Similar to drop-shipping.
Product availability
Similar to drop-shipping.
Customer experience
Better than drop-shipping because a single delivery has to be
received.
Order visibility
Similar to drop-shipping.
Returnability
Similar to drop-shipping.
3. Distributor storage with package carrier delivery
Factories
Warehouse storage by distributor/retailer
customer
Product flow
Information flow
Gambar 2.8 Manufacturer storage with direct shipping an in – transit merge
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