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52
The most
frequent error that inexperienced analysts make during
cost/benefit analysis is to try to do the calculations before thoroughly
defining
the
costs
and
benefits.
A
cost
and
benefit
analysis
that
does
not have thorough and complete supporting detail is valueless.
Another
method
that
organizations
use
to
determine
whether
an
investment
will be beneficial is determining the payback period. The payback period,
sometimes  called  the  breakeven  point,  is  the  point  in  time  at  which  the
increased cash flow (benefits) exactly pays off the costs of development and
operation.
2.2.6 Interview
According  to  Donald  R.  Cooper  and  Pamela  S.  Schindler  [McGraw-Hill,
2006], Interview is the primary data collection technique for gathering data in
qualitative 
methodologies. 
It’s 
vary 
based 
on 
the 
number 
of 
interview
conducted
during
the research, the number of people involved during the
interview, the level of structure and the proximity of the interviewer to the
participant.
Certain
interviews
are
conducted
individually
(individual
depth
interview,
or
IDI)
or
in
group.
It
also
can be
conducted
face-to- face
with
the
benefits
of
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