53
being able to observe and record nonverbal as well as verbal behavior.
However, interview can be conducted by phone or online. It offers the
opportunity
to
conduct
more
interviews
within
the
same
time
frame
and draw
participants from a wider geographic area.
2.2.7 User Interface Design
According
to
Satzinger, Jackson, Burd¹
4
, user interface is the parts of an
information system requiring user interaction to create inputs and outputs.
User
interfaces
involve
inputs and outputs that is more directly involve with a
system
user.
A
user
interface
enables
user
to
interact
with
the
computer
to
record a transaction, such as when a customer service representative records a
phone
order
for
a
customer.
Sometimes,
outputs are
produced
after
user
interactions, such as the information displayed after a user query about the
status of the order.
According to wikipedia.org¹
5
,
the
user
interface
design
is
the
design
of
computers,
appliances,
machines,
mobile
communication
devices, software
applications and websites with the focus on the user’s experience and
interaction.
The
goal
of
the
user
interface
design
is
to
make
the
users
14
Satzinger, Jakson, Burd (2004). Systems Analysis and Design in a Changing World. 3rd ed.Boston:
Thomson Course Technology. p 532.
15
Wikimedia. (2007).
User
Interface
Design. Available:
http://en.wikipedia.org/wiki/User interface design.
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