48
innovation combines the adoption of a process view of the business with
application of innovation to key process. In addition, the combination of
process innovation will certainly help company to achieve major reductions in
processing cost, time and major improvement in quality, service levels or other
business objectives.”
10
In Table 2-4,
it describes a distinction between
the
less ambitious process
improvement, which Davenport emphasize will not achieve significant
improvements
in business performance, and process innovation, which all
encompassing and designed to equip companies to complete more effectively
with their rivals.
Table 2-5 Process Improvement and Process Innovation
Based
on
interviewing
with
Operational
Manager
of
PT.
XYZ,
he
said
that XYZ adopted process improvement in order to get more profit from
potential and loyal customer. Because they want to achieve their business goals
with
minimum
risk
with
starting
point
in
existing
process
which
is
discussed
more on chapter 3.
2.6.4 What processes should be reengineered and when?
Three forces are driving companies towards redesign the three C’s such as:
10
Davenport, T.H, 1993, p.110
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