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a. Customers (They are becoming increasingly more demanding)
b. Competition (It
has
intensified and
is
harder to predict)
c. Change (in
technology)
In Figure 2.13 below, all steps business process activities is illustrated in detail:
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Figure 2.0.13 Business Process Activities in Six Steps
For building trust and good image to existing and new customer, XYZ
provide “Halo Suzuki Mobil” by dialing 0800-1100-800 as their toll
free
number
in order to deliver recent important information to potential customer and handle
customer claims. In addition they also use email and FAQ (Frequent Asked
Questions) on XYZ website as their secondary tool in Information Technology in
helping customer who needs information from them. Thus, XYZ IT supports
collaborate with customer services will certainly answer all questions. There are
six steps in analyzing business process such as:
1. Business analyst analyzes the current business process.
2. Continues with process development and system integration done by
business analysts.
3. Data that already gathered and processed, it links to server and it will be
monitored
in repository.
4. Process participants and business system is processed.
5. Business owner do process
management
in real-time
6. Historical and trend analysis is delivered to business owner.
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