50
“Reengineering is only part of what is necessary in the radial change
process; it refers specially to the design of new process. The term process
innovation encompasses the envisioning of new work strategies, the actual
process design activity, and the implementation of the change in its entire
complex technological, human and organizational dimension. ” Additionally,
process management was discovered and
successfully
implemented by
Japanese company, including PT. XYZ
as Suzuki's Dealer from Japan. In
particular, Japanese firm have improved the process of product development,
logistic,
and
sales
and
marketing.
Japanese
manufacturing
companies'
interest
in breaking
down
(isolating)
business
process
into
their
component
parts,
and
measuring their performance, with a view to improving them (continuous
improvement), has been a major contributory factor in securing words-class
competitive success¹¹.
2.6.5
Business Process Life Cycle
In developing business process lifecycle model, there are four stages that give
feedback mechanism throughout the lifecycle such as concept, design,
production and servicing.
11
Stoddard,
DB,
Jarvenpaa,
SL,
1995,
Business process
redesign: tactics for managing
radical changes,
Journal of Management Information Systems,
Vol.
12 No.1, pp.81-107 .
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