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Figure 2.0.14 Business Life Cycles
2.6.6 Screening Criteria
This is the screening criteria in reengineering processes such as:
1.
Dysfunction:
Which processes are
in deepest trouble (most
broken or
inefficient)? In Table 2-5, there is a description about
the differences between symptoms and diseases of broken
processes. Relates with XYZ current business process, there was
a
symptom
such
as
rework
in
workshop
analysis.
One
of
the
main goals for this company is minimizing and (if possible)
eliminating
rework
in
order
to
give
maximum
satisfaction
to
loyal customer.
Table 2-0-6 Symptoms and Diseases of Broken Process
2. Importance:
Which
processes
have
the
greatest
impact
on
the
company’s customers? Refers to
Figure 2.15 below, there are several
processes from customer issues in the market link with processes in
company.
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