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Tabel 2.1 Tabel Soft Data vs Hard Data
Hard Data
Output
Units produced
Item assembled or sold
Form processed
Task completed
Quality
Scrap
Waste
Rework
Product defect or reject
Time
Equipment downtime
Employee overtime
Time to complete projects
Training time
Cost
Overhead
Variable costs
Accident costs
Sales expenses
Soft Data
Work habits
Employee absenteeism
Tardiness
Visit to nurse
Safety-rule violation
Work climate
Employee grievances
Employee turnaround
Discrimination charges
Job Satisfaction
Attitudes
Employee loyalty
Employee self-confidence
Employee’s perception of job responsibility
Perceive changes in performance
New Skills
Decisions made
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