Grover,
Jeong
&
Segars
introduce
the construct space
for IS effectiveness (see
Figure
2.4)
that
produce
six
classes
of
effectiveness
measures
by
integrating
the
three
perspectives of evaluative referent, unit of analysis, and evaluation type.
Evaluation Criteria:
Normative
Comparative
Improvement
Organizational
Unit of
Analysis
Evaluation
Type
Process
Response
Impact
Process
Class I
Infusion
Measures
Class II
Market
Measures
Class III
Economic
Measures
Individual
Evaluation
Type
Response
Impact
Class IV
Usage
Measures
Class V
Perceptual
Measures
Class VI
Productivity
Measures
Source: Grover, Jeong & Segars, Information systems effectiveness: The construct space and
patterns of application, 1996
Figure 2.4. The construct space for IS effectiveness
The
first
three
classes
of
effectiveness
measures
are
related
to
organizational
terms.
Class
I
is
infusion
measures which
capture
the
level
to
which
IS
infuses
organization in
terms
of
completeness, efficiency,
and
accuracy
in
analysis
and
distribution
of
information. Class
II
is
market
measures.
They
describe
the
reactions
of
internal
and
external
customer
markets
to
the
introduction of
IS.
Class
III
is
economic
measures
that
capture
the
effects
of
IS
introduction
and
use
through
economics-based
 |