financial or productivity criteria.
The other three classes are associated with
individual or
micro
level.
Class
IV
is
usage
measures
which
capture
the
extent
to
which
users
utilize
IS,
the
ease
of
IS
access
and
motivational aspects
associated
with
IS
use.
Class
V
is
perceptual
measures,
which
capture
user
attitudes,
beliefs
and
perceptions
toward
IS.
Class
VI
is
productivity measures.
They
reflect
how
IS
influences
or
improves
the
performance of organizational members.
(Grover, Jeong & Segars 1996, p182)
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