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Bibli 200410054  ISBN0787953105
Call Number 658.812 Joh ,i - Koleksi di Lt.1
Title Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system.
Author Johnson, Michael D. J, Gustafsson, Anders 
Edition 1st Edition  
Publisher Jossey-Bass   Year 2000 
Supplement Hard Cover,  
Total Anggrek   2 Tandon* 1 Available 1 Restricted 0 Reference 0
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