Code     BI-MK-2013-0077
Title     CONSUMER REACTION TO SERVICE FAILURE AND RECOVERY: THE MODERATING ROLE OF ATTITUDE TOWARD COMPLAINING IN TELECOMMUNICATION SERVICE INDUSTRY IN JAKARTA
Author     KIRTI
Subject     CONSUMER BEHAVIOR
Abstract    View 
Advisor  Lydia M. Iswara,MBA ,
Department     Marketing
Format     pdf
Year     2013
Keyword    Service failure , Telecommunication , Mobile Phone , Consumer behavior , Attitude toward complaining
Source    JWC
Collection Type     Skripsi S1
Rights    
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