Code     2010-1-00387-MN
Title     ANALISIS IMPLEMENTASI CUSTOMER RELATIONSHIP MANAGEMENT DAN KUALITAS PELAYANAN TERHADAP NILAI PELANGGAN DAN DAMPAKNYA TERHADAP LOYALITAS PELANGGAN (STUDI KASUS: PT. ASTRA INTERNATIONAL TBK - DAIHATSU PLUIT BRANCH)
Author     RIZKI DHARMA PUTRA
Subject     CONSUMER RELATIONSHIP MANAGEMENT
Abstract    View 
Advisor  Engkos Achmad Kuncoro ,
Department     Manajemen
Format     153 p.
Year     2010
Keyword    Customer Relationship Management (CRM) , Kualitas Pelayanan , Nilai Pelanggan , Loyalitas Pelanggan
Source    Anggrek
Collection Type     Skripsi S1
Rights     Hasil karya tulis ini dilindungi undang-undang hak cipta. Cantumkan sumbernya bila anda mengutip sebagian atau seluruh isi artikel ini.
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